University of Wisconsin–Madison Medical College of Wisconsin

The Risks of Reflexive Refilling

Olivia R. McCarty, MD; Margaret Pertzborn, PharmD; Paul A. Bergl, MD

Published online August 27, 2021.

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ABSTRACT

Introduction: The electronic health record and electronic prescribing have transformed the practice of medicine. Both have led to improved efficacy and safety in medication management. However, dangers may arise when electronic prescription requests are filled by default and when electronic health record medication lists are presumed accurate. In this case, our patient underwent 2 days of inpatient evaluation before a thorough medication reconciliation revealed that his symptoms had likely resulted from a medication that had been refilled reflexively.

Case Presentation: A 69-year-old man presented with worsening weakness, weight loss, decreased appetite, and nonbloody diarrhea. Imaging revealed a large right pleural effusion and a nonspecific colitis. Lab workup revealed significant bicytopenia, hypogammaglobulinemia, and hypolipidemia. Initial evaluation and diagnoses were focused toward causes of malnutrition and malabsorption. However, on hospital day 2, a pharmacist discovered that the patient had been taking long-term oral linezolid for unclear reasons. With cessation of linezolid, the patient’s myriad symptoms resolved and all lab values progressively normalized.

Discussion: The side effects of linezolid have been well documented and include reversible myelosuppression and gastrointestinal symptoms. However, medication reconciliation was imperative in diagnosing and treating our patient. Further, reflexive refilling of this patient’s medication likely explains why he was taking linezolid for such a long period of time, as other forms of automation bias are known to introduce errors in electronic prescribing.

Conclusion: This case calls attention to the importance of medication reconciliation, the danger of overreliance on electronic health record medication lists, and the pitfalls in not maintaining vigilance with electronic prescribing. It also highlights the necessity of patient and caregiver education regarding their medications.


Author Affiliations: Medical College of Wisconsin (MCW), Milwaukee, Wisconsin (McCarty); The Brooklyn Hospital Center, Brooklyn, New York (Pertzborn); Department of Medicine; Gundersen Lutheran Medical Center, La Crosse, Wisconsin (Bergl).
Corresponding Author: Paul A. Bergl, MD, Gundersen Lutheran Medical Center, 1900 South Avenue, Mail Stop LM3-001, La Crosse, WI, 54601, phone 608.775.3130; email pabergl@gundersenhealth.org; ORCID ID 0000-0002-9406-2792.
Funding/Support: None declared.
Financial Disclosures: None declared.
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